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Genuine product and low prices with honest customer service- that's Summit Pets! We only offer genuine name-brand flea and tick medications shipped directly to you by a licensed veterinarian. If you have any questions about the products listed on this web site, please contact us using the resources below. By placing an order on the Summit Pets website you consent to and agree to abide by our terms and conditions as stated in this About Us section.

Order status questions:
Email support@summitpetshop.com or call 888-655-0021

Billing Questions / Phone orders:
Email billing@summitpetshop.com or call 888-655-0021

Shipping:
All shipping is free per order regardless of the number of items! All products come from the original manufacturer via a licensed veterinary doctor- see product webpage for country of origin. Final delivery is by the Postal Service as First Class mail. Please allow 7-21 business days for delivery. Summit Pets is not responsible for mistyped information including incorrect product, shipping or billing information.

Payment Methods:
Payment may be made by Visa, Mastercard, American Express or Discover.

Returns:
Returns may be made within 30 days of purchase for Summit Pets store credit only. Any newly packaged, unopened and unused product in resaleable condition may be returned. An RMA (Return Merchandise Authorization) from Summit Pets is required prior to sending a return. A return may be assessed a 20% restocking fee and a $9.95 return fee based on the condition of the returned items or solely at the discretion of Summit Pets. Return shipping costs are the responsibility of the purchaser.

Can I cancel or change an order once I've made it?:
No. Orders can not be cancelled or changed. All orders occur in real time and cannot be cancelled or changed after it has been placed. The customer assumes all responsibility for information provided and the charges when placing the order. You may return the item using our return policy once you have received the shipment. If your order is refused and returned, you will be charged a 20% restocking fee plus a $9.95 shipping fee on the credit card originally used to purchase your order. No exceptions. These fees are necessary to cover our costs of shipping the product to the delivery address and to have it shipped back to Summit Pets. Summit Pets is NOT responsible for mistyped information including incorrect product, shipping or billing information.

Coupons and Discounts:
Only One ( 1 ) coupon code or discount can be applied to each order.

Placing and order :

1. Place an item(s) in your shopping cart by clicking on the "Add to shopping cart" button, which is located below the product description on each product page.

2. Choose "Check Out" at the bottom of your shopping cart after you are done shopping.
Prior to checking out, you can also click on the Register button (optional) to create a login and password for easy repeat ordering, so you don't have to re-enter information every time you order.

3. Complete the checkout process by providing billing and shipping information.

4. Provide a valid credit card for payment.

MyRewards:
With the MyRewards program, you earn points on every purchase! Those points can then be converted into store credit for your next purchase. Here's how it works: each purchase earns 1 point for every dollar spent (for example: $100 purchase = 100 points). Reward points will be applied to your account when your order has shipped and are redeemable after two (2) days. You can view accrued points by clicking My Rewards from the My Account page. You must be logged into your customer account in order to view this information.

Once on the MyRewards page, you will see an option to redeem points for Summit store credit. Here, you can choose how many reward points you'd like to redeem. Minimum Points Required to Redeem = 100; 100 points = $1 store credit.

Once a shopper clicks Redeem Now, the MyRewards system automatically applies store credit to your customer account in the form of a gift certificate. The next time the you go to place an order, the store credit from redeemed reward points will automatically be deducted from the total order amount. You must be logged into your account since the store credit (gift certificate) is linked to your email address. You may combine store credit (gift certificate) with one (1) coupon code.

Orders Made Using MyRewards Gift Certificates

Orders that use reward program store credit as payment do not qualify for reward program point accrual. This is true regardless of whether the store credit amount covers all or part of the order total.


SECURITY:

All credit card transactions are completely secured. We use the Stronghold secure server, currently the second best selling secure server software, and in our opinion, technically the best product. It supports industry-standard 128-bit SSL encryption.

We are members of the TRUSTe site privacy program and have conformed to their standards for online privacy.

All online transactions are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to a secure Web site.
According to CNN:

"The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions."

Advantage is a registered trademark of Bayer HealthCare.
Frontline and Top Spot are registered trademarks of Rhone Merieux Corp.
PROGRAM is a registered trademark of Novartis corporation.

Summit Pet Shop
Pueblo, CO 81008
888-655-0021
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